Support

Details to include

To help us resolve your issue as quickly as possible, please include the following where relevant:

• the application name and version;
• your Windows or Android version, plus device or model where relevant;
• a clear description of the issue and the steps needed to reproduce it; and
• screenshots or the exact error text, with any personal information removed.

For your security, please do not send passwords, payment-card data, full financial account details, or any other sensitive information that is not necessary to resolve your request.

App-specific support

Where an application provides its own support instructions, those instructions are set out on its legal page and in its official store listing. Purchase, cancellation, and refund requests may also be subject to the rules of the app store or payment provider through which you obtained the application.

Feature requests and feedback

Your feedback is genuinely welcome and helps us decide what to build and improve. Please note that sending an idea or suggestion does not create any obligation for KingNerd to implement it or to provide compensation, but every thoughtful suggestion helps shape our roadmap.

Response times

KingNerd is an independent developer, and support is handled directly by our small team. We aim to reply to every genuine request as soon as we reasonably can. We appreciate your patience and the detail you provide.